Frequently Asked Questions
Q: Will the Cybersonic system loosen crowns, fillings or other permanent dental work?
A: No, they are designed to be used for all dental work.
Q: How often should I replace my brush head?
A: Dentists recommend changing every three months. Your brush may not look worn but it is, and a worn brush does not clean well. With every Cybersonic system you have the option to get a replacement brush, tongue cleaner, and flossing attachment automatically every three months for free. You just pay a shipping and handling fee. You can change the frequency, stop, or restart this program at any time by contacting customer service. Order brush heads.
Q: Does Cybersonic offer hard and soft bristle brushes?
A: All Cybersonic brushes use soft bristles. Dentists recommend soft bristled brushes because they clean better and do not risk damaging gums and tooth enamel the way hard brushes may. Worn toothbrush bristles of any hardness are not as effective. It is recommended that you change your brush routinely even if it does not appear worn.
Q: Which brush heads work on which systems?
A: All Cybersonic brush heads will fit on any Cybersonic or Sonic1 power toothbrush. However, because they are designed to run at different speeds, some heads are not recommended for some systems. Our new Cybersonic3 brushes (standard and deluxe) will work with any Cybersonic or Sonic1 electric toothbrush. Cybersonic2 (rectangular) replacement brushes will also work with any system. Original model Cybersonic Classic brushes will work with Cybersonic1, Cybersonic2, and Designer Series systems, but are not recommended for use with Cybersonic3 or Sonic1. All flossing and tongue cleaning attachments will work with any system.
Q: Is Cybersonic safe for a person with a pacemaker?
A: It is always advisable that a person with a special medical condition, including pacemakers, consult with a physician or pacemaker manufacturer.
Q: Can I travel with my Cybersonic?
A: Yes. A fully charged Cybersonic will hold a charge for at least a week of normal use, and the brush head cap keeps the bristles clean.
Q: Is Cybersonic suitable for kids?
A: Yes. The standard brush head is actually a perfect size for children. You may start your kids using the Cybersonic system at the same age you would a manual toothbrush. Parental supervision is always advised with a new oral cleaning product, especially under age 12.
Q: Why do I sometimes need to push the ON/OFF button more than once?
A: The electronic switch takes 1 second to re-set before it will respond to another push. Simply wait 1 second before pushing the button again.
Q: How do I purchase replacement brushes and attachments?
A: Replacement attachments may be purchased by calling customer service toll-free at 1-800-770-7525 or by visiting our parts order page.
Q: How long does delivery take?
A: Normal delivery is 7-10 business days. Rush orders are normally delivered in 3-5 business days. Please note that holidays, backorders, and deliveries to certain locations may cause an order to take longer. Contact customer service for a firm delivery quote.
Q: Are there special oral health concerns for diabetics?
A: Diabetes is a serious and growing health issue. Diabetics sometimes experience more problems with overall oral care, health of their teeth, and gum disease. It is recommended that sufferers follow a strict oral care routine using a quality soft bristle toothbrush, routine flossing, fluoride toothpaste, and regular dentist visits. Cybersonic is an excellent start for all of diabetics’ special oral health care needs. More information is available on our Oral Care And Your Health page.
Q: What is the link between oral care and heart disease?
A: Recent research has demonstrated a link between the bacteria found in plaque on your teeth and such serious conditions as hardening of the arteries (atherosclerosis) and heart attacks. While the connection is not completely understood, many doctors are recommending paying special attention to oral care because plaque, tartar, and gum & periodontal disease may be risk factors for heart problems. Regular brushing and flossing may save more than just your teeth! More information is available on our Oral Care And Your Health page.