Frequently Asked Questions
Q: Which brush heads should I get?
A: While all Cybersonic brand brush heads fit on all our systems, you will get better cleaning performance if you use brushes designed for your particular toothbrush.
- For Cybersonic3 systems, use either Cybersonic3 Compact, Cybersonic3 Deluxe, or Traditional style brush heads
- For Eco Edition or Classic systems, use Original, Eco/Classic, or Traditional brush heads
Q: What if I can’t tell which system I have?
A: If your system has a charging light that comes on when the handle is in the charging base, use Cybersonic3 compatible brush heads. If your system does not have a charging light, use Eco Edition/Classic compatible brush heads.
Q: Will the Cybersonic system loosen crowns, fillings or other permanent dental work?
A: No, they are designed to be used for all dental work.
Q: How often should I replace my brush head?
A: The American Dental Association recommends changing your brush every three months. Your brush may not look worn but it is, and a worn brush does not clean well. With every Cybersonic system you have the option to get a replacement brush, tongue cleaner, and flossing attachment automatically every three months for free. You just pay a shipping and handling fee. You can change the frequency, stop, or restart this program at any time by contacting customer service. Order brush heads.
Q: Does Cybersonic offer hard and soft bristle brushes?
A: All Cybersonic brushes use soft bristles. Dentists recommend soft bristled brushes because they clean better and do not risk damaging gums and tooth enamel the way hard brushes may. Worn toothbrush bristles of any hardness are not as effective. It is recommended that you change your brush routinely even if it does not appear worn.
Q: Is Cybersonic safe for a person with a pacemaker?
A: It is always advisable that a person with a special medical condition, including pacemakers, consult with a physician or pacemaker manufacturer.
Q: Can I travel with my Cybersonic?
A: Yes. A fully charged Cybersonic will hold a charge for at least a week of normal use, and the brush head cap keeps the bristles clean. The charging base is designed only to work with North American 120v power systems. Using the charger in locations with 220v systems requires the use of a voltage adapter.
Q: Is Cybersonic suitable for kids?
A: Yes. The standard brush head is actually a perfect size for children. You may start your kids using the Cybersonic system at the same age you would a manual toothbrush. Parental supervision is always advised with a new oral cleaning product, especially under age 12.
Q: Why do I sometimes need to push the ON/OFF button more than once?
A: The electronic switch takes 1 second to re-set before it will respond to another push. Simply wait 1 second before pushing the button again.
Q: How do I purchase replacement brushes and attachments?
A: Replacement attachments may be purchased by calling customer service toll-free at 1-800-770-7525 or by visiting our parts order page.
Q: How long does delivery take?
A: Normal delivery is 7-10 business days. Rush orders are normally delivered in 3-5 business days. Please note that holidays, backorders, and deliveries to certain locations may cause an order to take longer. Contact customer service for a firm delivery quote.
Q: Are there special oral health concerns for diabetics?
A: Diabetes is a serious and growing health issue. Diabetics sometimes experience more problems with overall oral care, health of their teeth, and gum disease. It is recommended that sufferers follow a strict oral care routine using a quality soft bristle toothbrush, routine flossing, fluoride toothpaste, and regular dentist visits. Cybersonic is an excellent start for all of diabetics’ special oral health care needs. More information is available on our Oral Care And Your Health page.
Q: What is the link between oral care and heart disease?
A: Recent research has demonstrated a link between the bacteria found in plaque on your teeth and such serious conditions as hardening of the arteries (atherosclerosis) and heart attacks. While the connection is not completely understood, many doctors are recommending paying special attention to oral care because plaque, tartar, and gum & periodontal disease may be risk factors for heart problems. Regular brushing and flossing may save more than just your teeth! More information is available on our Oral Care And Your Health page.
Q: Where do you ship to?
A: We can ship to any postal service deliverable location in the US, its territories, military addresses, Canada, and Mexico. Shipments outside of the US pay a $5.00 shipping surcharge in addition to the stated shipping & handling charges shown during checkout. Certain products and offers available only to US addresses.