Last Updated: 7/12/2012
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Content
Amden puts forth reasonable efforts to include accurate and up to date information on this site, but makes no representations as to its accuracy; Amden assumes no liability for errors and omissions in the content of this site.
Limits of Liability
Amden is not liable for any direct, indirect, consequential or punitive damages arising out of a party’s access to or use of this site. Everything on this site is provided “AS IS” without warranty, express or implied. Amden does not endorse the content of any third-party websites or linked websites accessed via this site; access and use any such websites at your own risk and subject to their respective terms.
Cancellations and Refunds
Cybersonic comes with a 30-day money-back guarantee. To return product for a refund of the purchase price (less S&H), contact customer service toll-free at 1-800-770-7525 and obtain an RMA# and instructions before returning partially used and unused product. We recommend utilizing a shipping method that allows for tracking. Sorry, shipping and handling charges cannot be refunded.
Replacement Brush Heads
Cybersonic’s automatic replacement program will send a new brush head, tongue cleaner, flossing attachment, and pre-strung floss tip out approximately every 3 months. There is no charge for the replacement parts but there is a nominal shipping and handling fee for each item and each shipment sent. You can cancel at any time and the shipping frequency can be customized by contacting customer service. While you maintain an active replacement program, your toothbrush system will be covered by our Lifetime Warranty. Enrollment in the program requires a valid credit or debit card. Customer is responsible for maintaining up to date address and payment information on file with Cybersonic. Sales tax is charged where applicable. Prices subject to change with out notice.
One Year Limited Warranty
(excludes toothbrush bristles and replacement floss cartridges)
The Cybersonic system Limited Warranty covers mechanical and/or electrical failures of the power system. Under warranty terms and conditions, the Cybersonic system shall be repaired or replaced at the manufacturer’s discretion. Defective system and proof of purchase must be submitted along with warranty claims. The warranty does not cover:
a. Brush heads
b. Floss cartridges
c. Damage cased by misuse, abuse, neglect or alterations
d. Normal wear and tear, including chips, scratches, abrasions, discolorations or fading
Warranty claims and proof of purchase should be forwarded to:
Amden Corporation
PO Box 2940
Mission Viejo, CA 92690-0940
First, please contact customer service to get a return authorization number by calling 1-800-770-7525 or by email.
Lifetime Warranty Program
Terms & Conditions:
The Lifetime Warranty protects the power handle and charging stand against manufacturing defects. Replacement parts will be sent at no charge except shipping and handling. To receive a replacement, contact customer service by phone or email for instructions. Shipping and handling must be pre-paid by credit card or check. All replacement parts incur their own shipping and handling charges, even when shipped together. Return of defective parts at customer’s expense may be required at Amden’s discretion.
The Lifetime Warranty remains in effect only while the customer maintains an active brush replenishment plan that routinely ships replacement brush heads. All replenishment plans require a valid credit card number on file and regular, automatic shipments.
Amden reserves the right to repair or replace items at its discretion. Replacement items may be substituted with comparable parts without notice. Applicable shipping and handling charges as well as all terms & conditions are set solely at the discretion of Amden Corporation and are subject to change without notice.
Limitations on Coverage:
The Lifetime Warranty does not cover: (A) any use of the product outside personal oral care use, such as commercial use by dentists or polishing of anything other than human teeth. (B) Unauthorized modifications or failure to follow Amden Corporation’s operation or maintenance instructions. (C) Damage or other product failure caused as the result of abuse, theft, loss, fire, Acts of God, negligence, accident, power outages and surges, or failure to maintain the Cybersonic Oral Care System according to the instructions contained in the Instruction Manual. Coverage is limited to power handle and charging stand. All attachments and accessories are excluded.
